Sometimes you'll run into problems with iTunes - missing files, songs that you buy but don't download, etc. Here's what to do in those situations.
As anyone who has ever bought or downloaded something free from the iTunes Store has probably noticed, Apple doesn't bill you for your purchases immediately after your transaction is complete. A store not actually taking your money at the time it gives you your purchase is a little bit unusual. So what gives: why the delay in iTunes Store billing?
When you import a CD to iTunes, you normally get an exact copy of the CD’s song and title information in iTunes, including all the songs' names, the album name, the artist name and other information. Sometimes, though, you’ll find that you’ve just a got a list of songs called “Song 1” and “Song 2” on an album by the ever-popular “Unknown Artist.
Whenever a hard drive is lost — whether it’s to a crash, accidental deletion, or theft — it’s a big problem. You lose things that you’ve bought as downloads, such as music purchased from the iTunes Store. If you’ve lost the contents of your hard drive, what can you do about getting your iTunes Store purchases back?
Sometimes Internet connections get lost during the download of purchased content, such as a movie rented from the iTunes Store. When it comes to iTunes Movie Rentals, just because your download didn’t complete properly doesn't mean you're stuck.
Help! I accidentally deleted a file I bought at the iTunes Store. How do I get it back without buying it again?
Problems with purchases at the iTunes Store can take some funny turns. Sometimes you’ll make a purchase, get billed, and receive your confirmation via email, but the thing you bought will just never download. If this has happened to you, are you stuck? Have you paid for something you’ll never get?
When buying from the iTunes Store, your purchase can be interrupted if you lose your connection to the Internet during the transaction. Since the billing part of the purchase happens so quickly, your Internet connection going out usually means that you won’t get to full download the item you purchased.
Sometimes, things you buy from the iTunes Store just won’t play. Whether it’s a song, a movie, or an audiobook, problems with iTunes prevent you from enjoying your purchase.
Sometimes, problems with making purchases from the iTunes Store are so tricky or weird that you can’t follow the standard report a problem process for getting iTunes support.
Most of the time, buying songs, movies, or other content from the iTunes Store goes smoothly and you're enjoying your new content in no time at all. Sometimes, though, something goes wrong - and that's when it's helpful to know how to report a problem to Apple to get iTunes support.
If you buy a song from the iTunes Store, but it doesn't download or you lose your Internet connection during the download, check out this guide for what to do provided by Apple.
If you've bought and downloaded music, but now can't find it, check out Apple's guide to finding it.
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