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Thursday, December 31, 2009

iTunes problems

Sometimes you'll run into problems with iTunes - missing files, songs that you buy but don't download, etc. Here's what to do in those situations.

Why Is There a Delay in iTunes Store Billing

As anyone who has ever bought or downloaded something free from the iTunes Store has probably noticed, Apple doesn't bill you for your purchases immediately after your transaction is complete. A store not actually taking your money at the time it gives you your purchase is a little bit unusual. So what gives: why the delay in iTunes Store billing?

When I Import a CD to iTunes, the Songs Have No Names. Why?

When you import a CD to iTunes, you normally get an exact copy of the CD’s song and title information in iTunes, including all the songs' names, the album name, the artist name and other information. Sometimes, though, you’ll find that you’ve just a got a list of songs called “Song 1” and “Song 2” on an album by the ever-popular “Unknown Artist.

Help! My hard drive was erased or my computer stolen!

Whenever a hard drive is lost — whether it’s to a crash, accidental deletion, or theft — it’s a big problem. You lose things that you’ve bought as downloads, such as music purchased from the iTunes Store. If you’ve lost the contents of your hard drive, what can you do about getting your iTunes Store purchases back?

Are iTunes Movie Rentals Interruptible?

Sometimes Internet connections get lost during the download of purchased content, such as a movie rented from the iTunes Store. When it comes to iTunes Movie Rentals, just because your download didn’t complete properly doesn't mean you're stuck.

Can I Redownload an iTunes Store Purchase?

Help! I accidentally deleted a file I bought at the iTunes Store. How do I get it back without buying it again?

Paid For iTunes Store Item, But Download Never Happened

Problems with purchases at the iTunes Store can take some funny turns. Sometimes you’ll make a purchase, get billed, and receive your confirmation via email, but the thing you bought will just never download. If this has happened to you, are you stuck? Have you paid for something you’ll never get?

My iTunes Store Purchase Didn’t Download Completely

When buying from the iTunes Store, your purchase can be interrupted if you lose your connection to the Internet during the transaction. Since the billing part of the purchase happens so quickly, your Internet connection going out usually means that you won’t get to full download the item you purchased.

My iTunes Store Purchase Won’t Play

Sometimes, things you buy from the iTunes Store just won’t play. Whether it’s a song, a movie, or an audiobook, problems with iTunes prevent you from enjoying your purchase.

When You Can’t Report an iTunes Store Problem

Sometimes, problems with making purchases from the iTunes Store are so tricky or weird that you can’t follow the standard report a problem process for getting iTunes support.

Getting iTunes Support for Purchases by Reporting a Problem

Most of the time, buying songs, movies, or other content from the iTunes Store goes smoothly and you're enjoying your new content in no time at all. Sometimes, though, something goes wrong - and that's when it's helpful to know how to report a problem to Apple to get iTunes support.

Songs from iTunes Store Not Downloading

If you buy a song from the iTunes Store, but it doesn't download or you lose your Internet connection during the download, check out this guide for what to do provided by Apple.

Finding Lost Music

If you've bought and downloaded music, but now can't find it, check out Apple's guide to finding it.

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